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Your Rights and Our Legal Commitments

rajajp operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay, or QRIS.

Account Rights ProtectedDANA, OVO, GoPay, QRIS CoveredIndonesia Region PolicyData Retention DisclosedContact Path Available

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What Our Terms Actually Cover

rajajp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction between you and rajajp — from account creation and identity verification through to dispute resolution and account closure. We apply Indonesian consumer-context standards to our policy language, which means payment operations via DANA, OVO, GoPay, and QRIS each carry

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specific transaction clauses. Eligibility to use any part of our platform depends on local law, and we make that clear at registration rather than in the fine print. We do not share, sell, or rent your personal data to third parties for marketing purposes. Our legal
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team reviews these terms on a rolling basis; the version dated on this page is the version in force. If a clause changes materially, we notify you at your registered contact before it takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute with a transaction — including any DANA, OVO, GoPay, or QRIS payment…

ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Security at rajajp is not a checkbox — it is built into how we store, process, and transmit your information.

Data Encryption

All data transmitted between your device and our servers is encrypted via TLS 1.3. This applies to every login session, every DANA or OVO deposit request, and every account settings update you make.

Cookie Policy

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve the lobby layout. You can manage your cookie preferences at any time through the Privacy Centre in your account settings.

Account Access Control

Two-factor authentication is available for all accounts and strongly encouraged. After three failed login attempts, your account is temporarily locked and we send a verification link to your registered email within 60 seconds.

Data Retention Period

We retain account records for as long as your account is active and for a defined period after closure, as required by applicable regulations. Once the retention window closes, your personal data is permanently deleted from our live systems.

Third-Party Data Sharing

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent necessary to complete your transaction. No marketing-focused data sharing with external parties takes place without your explicit consent.

Data Correction Requests

You have the right to request a correction of any inaccurate personal data we hold. Submit the request through your account portal under Settings > Legal & Privacy, or email [email protected] with your account ID and the specific correction needed.

Frequently Asked Legal Questions

These are the questions we receive most often from our Indonesia users about their legal rights, data, account access, and how our terms apply to local payment rails like DANA, GoPay, OVO, and QRIS. Each answer below reflects our current policy in force.

Access to and use of rajajp depends on local law. We apply Indonesia-context policy language across our terms, and any eligibility conditions are disclosed at registration so there are no surprises once your account is active.

Yes. Log into your account, go to Settings, then select 'Legal & Privacy' and submit a data-access request. We will compile and deliver your data file to your registered email within 30 days of receiving the request.

Each payment rail has its own transaction clause in our terms. DANA and OVO transactions are governed by their respective e-wallet operator agreements in addition to our terms. QRIS transactions follow Bank Indonesia's national QR framework, which we reference directly in our payment policy.

After account closure, we retain your data for the minimum period required by applicable regulations. When that window expires, your personal information is permanently removed from our live systems. You will receive an email confirmation when deletion is complete.

Start a dispute by opening live chat and typing 'transaction dispute' at the top of your message. Provide your transaction ID and the payment method used — GoPay, OVO, or another rail — and our compliance team will investigate and respond within 24 hours.

Material changes to our terms are communicated to your registered contact before they take effect — never retroactively. Minor clarifications that do not affect your rights may be updated immediately, with the revision date shown at the top of the terms page.

rajajp is the data controller for all personal information collected through rajajp.xyz. For any questions about how we use your data, contact [email protected] with your account ID. We aim to respond within four business hours on weekdays.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

How We Handle Data, Cookies and Account Security

Data Encryption

Cookie Policy

Account Access Control

Data Retention Period

Third-Party Data Sharing

Data Correction Requests

Frequently Asked Legal Questions

01 Does Indonesian law apply to my rajajp account?

02 Can I request a copy of all personal data rajajp holds on me?

03 How do the legal terms differ for DANA versus QRIS transactions?

04 What happens to my data if I close my account?

05 How do I dispute a transaction processed via GoPay or OVO?

06 Can rajajp change these legal terms without notice?

07 Who is the data controller responsible for my personal information?

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